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Frequently Asked Questions

Frequently Asked Questions

General

Maintenance requests are typically responded to within 24 business hours. Our team works to complete most work orders within 24 hours whenever possible. However, some repairs may take up to 72 hours or longer depending on the nature of the issue, parts availability, or whether outside vendor support is needed.

No. The the application fee is non-refundable and is required for each rental application. Each adult applicant age 18 or older must submit an application and pay the applicable application fee using certified funds.

Yes, applicants are required to have 24 months of positive, verifiable rental history. Rental history may be reviewed for timely payments, proper notice to vacate, noise or disturbance complaints, illegal activity, unpaid NSF checks, property damage, and whether the previous home was left clean and in good condition at move-out.

The credit builder program is an optional service that may help residents build credit by reporting eligible on-time rent payments to participating credit bureaus. For residents, this can be a helpful way to turn monthly rent payments into a potential credit-building opportunity. Program availability, enrollment requirements, monthly fees, and reporting details may vary. Please contact the leasing office for current information about any available credit builder program and how it works.

Residents can request repairs by submitting a work order through the online resident portal on our property website. You may also stop by the leasing office during regular business hours, and our team will be happy to help you submit a maintenance request.

No, residents do not need to be present for a maintenance technician to complete a repair. When submitting your work order, you may provide permission to enter, which allows our maintenance team to access your apartment and complete the requested service while you are away.

If you are locked out of your apartment, please contact a locksmith (or reset your smart home app if applicable). We do not service lockouts after hours.

Yes, residents are welcome to decorate their apartment home. However, permanent changes or alterations may not be made without written approval from management. Any damages beyond normal wear and tear may be deducted from your security deposit at move-out.

After-hours maintenance emergencies are urgent issues that may affect resident safety, essential services, or cause damage to the apartment community. Examples include: No electricity throughout the apartment No water throughout the apartment No heat during severe cold weather, generally when the outside temperature is below 45°F and the interior temperature is 65°F or below No air conditioning during extreme heat, when applicable, the exterior temperature is above 85°F and the apartment will not cool belo

The application process at begins by selecting your preferred apartment home and submitting an online application. Assuming your application is reviewed and approved, you will pay the required deposit, admin fee (if applicable), sign your lease agreement, pay all applicable move-in fees and charges, and then prepare for move-in. This process is done online on the property website. Our leasing team will guide you through each step, including application requirements, approval status, deposits, lease signing

Appointments are recommended for apartment tours, but walk-ins are welcome during regular office hours. Scheduled tours are prioritized, so we recommend booking an appointment in advance to ensure our leasing team is available to show you available apartment homes and answer questions about pricing, availability, amenities, and the application process.

Applying for an apartment is easy. Visit our floor plans page, choose your preferred apartment home, click “Availability,” and then select “Apply Now” to begin your online application. You can also contact our leasing office for help with availability, pricing, lease terms, and the application process.

Application processing times may vary, but results are typically available within 1 to 3 business days once all required supporting documents have been submitted. Our leasing team will contact you as soon as possible with your application results and any next steps needed to move forward with your new apartment home.

Yes, residents are required to maintain renters insurance with at least $100,000 in personal liability coverage for the full term of the lease. If proof of qualifying renters insurance is not provided, residents may be automatically enrolled in the community’s Damage Waiver Liability Policy. Please visit: https://ppg.confirminsurance.com/ for current renters insurance requirements, policy details, and coverage deadlines.

No. If you transfer from one PEG apartment community to another, a new security deposit is required for the new apartment home. Transfers may also include applicable transfer fees, notice requirements, and approval conditions. If you are a current resident and are interested in transferring to another apartment home or community, please contact the leasing office for details about deposit requirements, transfer fees, eligibility, and next steps.

No, we do not list a specific minimum credit score in the rental criteria. However, a credit report will be processed for each applicant. Based on the household’s overall risk score, the application may be approved, declined, or approved with conditions. If an applicant is declined or approved with conditions, the applicant will receive the required information for the consumer reporting agencies used in the screening process.

If you are unable to self-qualify for an apartment due to credit, income, or full-time student status, the community offers a guarantor-free option for future residents who qualify. Applicants still need to apply online through our website, submit proof of income, a government-issued photo ID, and Visa (indicating they have a legal right to live in the U.S.). Please contact the leasing team for more information about qualification requirements, available alternatives, and next steps in the application proc

The Security deposit is refundable at move-out, less any applicable charges for damages, cleaning, outstanding balances, or other lease-related costs. Deposit terms, refund eligibility, and cancellation policies may vary, so please contact the leasing office for the most current details before applying.

Housing voucher acceptance and requirements vary by property. If you are interested in using a housing voucher, please contact the leasing office for the most current information about potential eligibility.

Corporate lease applicants may be accepted subject to corporate lease qualification guidelines and approval. To qualify for a corporate lease, the company must generally be an operating business for at least 12 months and provide required corporate documentation, including applicable business verification, bank references, and trade references. Corporations must have a senior officer sign the corporate lease and addenda, and the property may request documentation such as Articles of Incorporation to verify

Corporate applicants interested in using apartment homes as guest suites may be considered, subject to availability, property-specific requirements, and management approval. Because corporate leasing options, approved uses, lease terms, and qualification requirements may vary, please contact the leasing office for the most current information about availability and corporate guest suite options.

Yes. We accept reasonable accommodation requests for assistance animals, including emotional support animals, in accordance with applicable fair housing laws through a program called PetScreening (see on property website). Approved assistance animals are not considered pets and may not be subject to standard pet rent, pet deposits, or breed restrictions. Residents may be asked to complete the required accommodation review process and provide supporting documentation when applicable. Please contact the lea

Prospective residents can find a list of applicable fees by reviewing the property flyer and fee disclosure available on our website. Because pricing, deposits, and fees may change, please contact the leasing office to confirm current amounts before applying or signing a lease. Some fees may be required, while others may be optional or situational depending on your apartment home, lease terms, pets, parking, utilities, or other resident selections.

Applicants may provide a U.S. government-issued photo ID, such as a passport or U.S. driver’s license. If an applicant does not have a U.S. government-issued ID, a copy of their visa may be required to verify eligibility for U.S. residency. The community also uses an ID verification service to help authenticate applicant documents, such as driver’s licenses and passports, using artificial intelligence and computer vision technology.

Before moving in, residents may be responsible for several upfront move-in costs. These may include application fee(s), administrative fees if applicable, security deposit, pet deposit and pet fees if applicable, prorated rent, prorated utility or service charges, and any other required move-in fees based on your apartment home, lease term, and applicant qualifications. Move-in costs can vary depending on your selected floor plan, move-in date, current specials, pets, parking, and lease details. Please con

Move-in costs are generally required to be paid before move-in and must be submitted via certified funds unless otherwise approved or required by applicable law. Move-in charges may include your security deposit, pet deposit or pet fees if applicable, prorated rent, and any other required upfront costs. Please contact the leasing office before your move-in date to confirm the total amount due, accepted payment methods, and any available payment options.

Move-in payments and other required leasing charges must be paid using certified funds through the online payment portal, unless otherwise specified by the leasing office. We do not accept cash or personal checks. Please contact the leasing office before making a payment to confirm the total amount due, accepted payment method, and any payment instructions needed before move-in.

Yes. Current residents may be able to add a roommate during the lease term with management approval. Any new roommate must complete the required application and screening process before being added to the lease. Additional qualification requirements may apply, including income verification, credit screening, and approval by the leasing office. Please contact our team to start the roommate approval process and confirm any applicable fees, documentation, or lease update requirements.

If you need to break your lease, residents must provide the required written notice to vacate in accordance with the property’s notice policy and the terms outlined in the lease agreement. Lease break requirements, notice periods, fees, and final charges may vary based on your specific lease terms. Please contact the leasing office before submitting notice so our team can review your lease, explain your options, and confirm any next steps or amounts due.

When your lease is nearing the end, our leasing team will provide information about your renewal options, updated lease terms, current pricing, and any required notice deadlines. Residents may have the option to renew their lease, transfer to another available apartment home, or provide written notice to vacate in accordance with the lease agreement. Renewal options, pricing, and lease terms may vary based on availability and current market rates. Please contact the leasing office before your lease expires

Neighborhood

Ogden has many distinct neighborhoods to choose from and has something for everyone. Here are some of the best places to live when you're looking for an Ogden apartment for rent:

  • Downtown Ogden
    As the heart of the city, this walkable district is centered around historic 25th Street and offers immediate access to trendy restaurants, local breweries, and art galleries. It is an ideal choice for those seeking a vibrant lifestyle near public transit and the local social scene.
  • Canyon Road
    Located along the scenic Ogden River, this area features a diverse housing landscape ranging from historic bungalows to modern townhomes. It is highly valued for year-round recreation, with its southern border running directly along the Ogden River Parkway.
  • East Central Ogden
    This neighborhood blends turn-of-the-century character with a creative, urban feel and is home to the Jefferson Avenue Historic District. It serves as a primary hub for activity in the city, containing the Nine Rails Creative District.
  • Southeast Ogden
    A stable and well-established part of the city, Southeast Ogden is known for being a quiet suburban area. Set along the lower Wasatch foothills, it offers remarkable mountain views and easy access to outdoor recreation.

Ogden offers a high-adventure identity blended with urban convenience and access to breathtaking mountain scenery. Whether you're looking for world-class skiing, a walkable historic district, or a modern mountain lifestyle, here are some of the unique features to consider:

  • Ideal Location
    Situated at the base of the Wasatch Front, residents enjoy a prime location that places them within minutes of both the scenic Ogden River Trail and the vibrant local scene of downtown.
  • Outdoor Adventures
    The area serves as a gateway to year-round recreation, from hiking and biking in our backyard to being just 30 minutes away from premier ski resorts and Pineview Reservoir.
  • Premium Living
    The neighborhood features a unique mix of modern apartment homes and historic architecture, offering residents contemporary interiors with granite countertops and private balconies designed to capture mountain views.
  • Local Community
    Life here is centered around a rich culture of arts and local business, highlighted by events at the Ogden Amphitheater and the weekly farmers market on historic 25th Street.

There are many fun activities to do in Ogden! The View on 20th’s location at 283 Park Blvd puts residents in the heart of a revitalized district where nature meets city life. Major attractions and activities in the area include:

  • Historic 25th Street
  • Ogden River Parkway Trail
  • The Monarch Arts & Events
  • Nine Rails Creative District
  • Ogden Amphitheater
  • Union Station
  • Ogden Nature Center
  • Snowbasin Resort
  • Ogden River Kayak Park
  • The Front Climbing Gym

The View on 20th in Ogden is only minutes from the region’s top employers and is approximately 45 minutes north of Salt Lake City. The proximity to I-15 and the FrontRunner rail service gives easy access to aerospace, healthcare, and tech employers, like:

  • Hill Air Force Base
  • Weber State University
  • Intermountain Health
  • Northrop Grumman
  • America First Credit Union
  • MarketStar
  • University of Utah Health
  • Zions Bancorporation
  • Ogden Regional Medical Center

At The View on 20th, you'll find a variety of amenities that make living in the quaint Ogden even better, such as:

  • Sparkling Year-Round Spa and Lounge
    Relax and recharge after a day on the slopes or hiking the trails in a heated spa designed for year-round enjoyment.
  • Mountain-View Fitness and Recreation
    Stay active with an included EOS Gym membership and take advantage of on-site bike storage and rentable kayaks for river adventures.
  • Modern Social Spaces with Fire Pits
    Enjoy the outdoors from the comfort of home at our BBQ grilling stations and warming fire pits, perfect for socializing with neighbors against a mountain backdrop.
  • Convenient Smart Home Features
    Experience effortless living with 24/7 package lockers, smart door locks, and high-speed fiber-optic internet tailored for the modern remote professional.

Maintenance

Yes. We have a highly skilled maintenance staff. We offer 24/7 maintenance emergency service.

We encourage our residents to place a work order through the online resident portal on our property website. You can also stop by the leasing office during business hours to place your work order.

All work orders are responded to within 24 hours, depending on the nature of the work order, we try to have all completed within 24 hours but some came take up to 72 hours to resolve.

No, you can provide us with permission to enter which will allow maintenance to complete your work order without you being present.

We do not service after hours lock outs. You can use the smart home app to help troubleshoot the issue with your lock. Our smart locks will warn you by blinking red when running low on battery. Make sure you enter an online work order for our maintenance team when this happens and we will be happy to switch them out for you.

You are allowed to decorate your new home. We do not allow walls and ceilings to be painted; they must stay the existing color. All modifications, i.e., nail holes, to the apartment will be charged at the time of move-out if it is not restored to its original condition.

At The View on 20th Apartments in Ogden, UT, after-hours maintenance emergencies are urgent issues that may affect resident safety, essential services, or cause damage to the apartment community. Examples may include:

  • No electricity throughout the apartment
  • No water throughout the apartment
  • No heat during severe cold weather, generally when the outside temperature is below 45°F and the interior apartment temperature is 65°F or below
  • No air conditioning during extreme heat, where applicable, generally when the exterior temperature is above 85°F and the apartment will not cool below 80°F
  • Refrigerator not cooling
  • Water entering the apartment or active flooding
  • Electrical sparks or a potential fire hazard
  • A non-working toilet in an apartment with only one bathroom
  • Situations where resident safety is at risk, such as a break-in with damaged locks or windows
  • Standing ice in parking areas, sidewalks, breezeways, or stairs

For non-urgent maintenance requests, residents should submit a work order through the online resident portal or contact the leasing office during regular business hours.

Community Information & Amenities

The View on 20th has a dog park, clubhouse, package locker, hot tub, and offers kayak rentals. Check out our amenity page! https://www.theviewon20th.com/amenities

Our year-round spa is open from 8:00 AM to 11:00 PM, 7 days a week.

We do offer covered parking or above ground parking for and additional monthly charge.

All apartment homes include a washer and dryer.

Yes, we are a pet friendly community. We use Pet Screening services for pet approval and record your pet DNA.

$200 pet deposit, $400 non-refundable pet fee, $55 monthly pet rent, 2 pet limit.

We love pets and welcome all cats and most dog breeds. All PEG Property Group communities abide by Breed Restrictions; The owner reserves the right to restrict breeds and types of animals. Currently restricted animals include all dogs that are full or partially: Akita, Argentinian Mastiff, Bullmastiff, Doberman Pinscher, German Shepherd Dog, Mastiff, Neapolitan Mastiff, Pit Bull, Pit Mix and Rottweiler. Others may be added.

Yes, our community does have a pet park.

The View on 20th offers stainless appliances in our upgraded units and white or black appliances in our standard. The appliance set include dishwasher, stove, refrigerator, and microwave and/or vent hood.

Trash chutes are located in Building A on the floors 2-4

Moving boxes at The View on 20th Apartments in Ogden, UT need to be broken down and can be disposed of in the dumpster areas located in the parking lot.

Pest control can be scheduled by entering a work order.

The onsite staff will not accept packages on behalf of residents. There is a package locker onsite where all packages will be dropped.

We do not have a Health and Wellness Center at our community.

We do not have a Health and Wellness Center at our community.

We do not allow private events in our public spaces.

Admin

No, there is no cost to take a tour. You will need to visit the property during business hours or you can call or email the leasing center to set up an appointment that works best for you.

We accept walk ins, but we prioritize prospects who book an appointment.

Our office is open 6 days a week and we have an open door policy. You can come meet our team at any time.

You can reserve your new home with a few easy steps. Visit our website> check out the "floorplans" tab> select your floorplan> select your unit #> and apply!

Application process can vary, but usually takes from 1-3 business days.

Fees and specials may vary daily. The security deposit is determined based on your background check. Contact the office for our daily price quote to learn more.

Payments are only accepted through our online portal.

Payments are only accepted through our online portal.

Yes, we require Renter's insurance with personal liability for $100,000 for the term of the lease.

No, we currently do not offer furnished apartments.

Yes, the short term lease fee for 3-5 month leases will $150.00 plus market rent on the apartment.

Utilities

No, Utilities are not included in your rent amount and will be billed back based on usage

At the time of move in you will be required to provide proof of an active gas and electric account. The property uses a 3rd party utility company who will charge you for water, sewer, and trash based on an allocation forumla.

The property has been wired for high speed internet. Fees for internet are billed seperately and due with your monthly rent each month.

Friends Make the Best Neighbors! Ask us more about resident referral program

Occasional overnight guests are welcome. However, we do not allow guest to stay longer than 10 total nights per month.

No. A New Security Deposit is required for each apartment when transferring apartment homes. There are also associated transfer fees and notice requirements. Please give us a call to learn more.

No. Subleasing your apartment is not allowed. However, you are allowed to add a roommate anytime during the lease terms. Added Roommates must be approved by Management and pass qualification criteria.

Our Residential Lease Contract allows a lease to be terminated by giving a 60-Day Notice and paying 2X's the rent as a termination fee.

No. Subleasing your apartment is not allowed. However, you are allowed to add a roommate anytime during the lease terms. Added Roommates must be approved by Management and pass qualification criteria.

Our Residential Lease Contract allows a lease to be terminated by giving a 60-Day Notice and paying two (2) month's rent as termination fee.

Location

Yes, UTA has a stop within walking distance of the property

We are located off the 89 by 20th St. The Treehouse Museum, Fat Cats, and High Adventure Park are within a couple of blocks from the property.

"Ogden School District -Dee Elementary School -Mount Fort Junior High -Ben Lomond High School"

Though the property has a dog park, Ogden City Dog Park would be the second park 1.6 miles from the property.

Located near Walmart Superstore, Petro-Mart and Recreation Outlet

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